« Yay! This is my 100th Blog Post! | Main | Who Will Pay For Michael Jackson's Final Event??? »

July 07, 2009

Comments

Feed You can follow this conversation by subscribing to the comment feed for this post.

I interpret the Pizza Hut quasi-rebranding as an attempt to make the name more compatible with a focus on non-pizza offerings -- e.g. they seem to be pushing their pastas these days. Maybe they are experimenting with the idea of ceasing to be a pizza-centric restaurant.

I think you are right on the money with that assessment. What I find most puzzling is Pizza Hut's lack of communication or commitment about the change.

Yeah. But here's an idea: the main reason to publicly announce a change is to make sure that people who like the old brand know that they should now buy the new brand. But if you're going to make the shift gradually, then people will figure that out on their own. And the gradual approach allows you to avoid some of the downsides of a public announcement: if there's no announcement, you aren't publicly committed to the new name, so you can reverse course if it's not working; a gradual change is less jarring for your most loyal customers; and a public announcement would provide an occasion for journalists to speculate that your business is in trouble.

The problem with that solution is that many consumers will assume that "The Hut" is a new franchise or even worse a Pizza Hut knock off. Customers are fickle creatures and they can be very skittish when change occurs. If the change was announced as a test change to the local media, it would facilitate acceptance and properly gauge the success rate of the change. Abrupt changes to a few stores can create a negative backlash to the brand as a whole.

The comments to this entry are closed.

Enjoy Reading My Rants?
Support Uncle Walter
All content is the property of Uncle Walter and Rotten Romance. Nothing may be copied or reused without express written consent unless Uncle Walter or the Rotten Romance site is clearly credited as the source (as in reblogging). Please email Uncle Walter for permission or with any questions.

Uncle Walter Twitters!

    Click here to follow me on Twitter

    Enter your email address:

    Delivered by FeedBurner

    The Blog Farm